Explain how conflict management relates to your effectiveness as a leader.

March 29, 2021

Week 11 discussion
Week 11: Conflict Management
What do you think of when you read or hear the word
conflict??Conflict, in itself, is a neutral
phenomenon. Yet, it is typically thought of as a negative occurrence,
particularly in organizations that rely on well-coordinated efforts to promote
patient safety and other critical outcomes.?This week,
you examine conflict as an essential, yet complicated, topic that must be
addressed in every health care organization.
As a nurse leader, your preferred conflict-management
styleand how you respond to the styles of the people you work withcan have a
profound impact on your leadership effectiveness, the resolution of important
issues, and patient and staff satisfaction. As such, for this weeks
Discussion, you examine conflict management styles and assess strategies for
dealing with conflict effectively.
Learning Objectives
Evaluate
conflict management styles
Evaluate
the impact of conflict management styles on leadership effectiveness
Analyze
conflict management strategies
Learning Resources:
Note: To access this week’s required library resources, please click on
the link to the Course Readings List, found in the Course Materials section of
your Syllabus.
Required Readings
Marquis, B. L., & Huston, C. J. (2015). Leadership roles
and management functions in nursing: Theory and application (8th ed.).
Philadelphia, PA: Lippincott, Williams & Wilkins.
Chapter 21, Managing Conflict ?This
chapter explores the many facets of conflict, describes what contributes to
conflict, and provides strategies for resolving conflict.
CPP. (n.d.). TKI. Retrieved July 24, 2012, from
https://www.cpp.com/products/tki/index.aspx
Review the sample report and other items on the
Thomas-Kilmann website. You may consider completing this assessment to better
understand your conflict management style.
Eagar, S. C., Cowin, L. S., Gregory, L., & Firtko, A.
(2010). Scope of practice conflict in nursing: A new war or just the same
battle? Contemporary Nurse, 36(1/2), 8695.Retrieved from the Walden Library
databases.
This article focuses on creating nursing teams as rapid
change occurs within health care. The authors state that for a team to successfully
handle conflict, there have to be clear boundaries, minimal confusion, and
maximum communication.
Johansen, M. L. (2012). Performance potential. Keeping the
peace: Conflict management strategies for nurse managers. Nursing Management,
43(2), 5054.Retrieved from the Walden Library databases.
“Handling conflicts in an efficient and effective
manner results in improved quality, patient safety, and staff morale, and
limits work stress for the caregiver,” (p. 50). This article presents
strategies for managing conflict. Review the methods suggested and consider how
you might be able to apply them in the workplace.
Williams, S. (n.d.). Understanding conflict and conflict
management. Retrieved from
http://www.wright.edu/~scott.williams/LeaderLetter/conflict.htm
This short editorial delineates the major points of conflict
resolution.
Discussion: Conflict Management Styles
In Week 10, you considered how ethical, moral, and legal
dilemmas can provoke internal conflict when a nurses values are not in alignment
with the apparent demands of a situation or with others values, as well as
external conflict that can arise as these dynamics are played out. Of course,
conflict can also emerge through seemingly simple issues of little
consequencelittle consequence, that is, except when they are not properly
managed.
Nurse leaders need to be familiar with conflict management
styles and the impact these styles can have on interpersonal dynamics, and,
ultimately, patient care. For this Discussion, you evaluate a situation marked
by conflict and consider how conflict management strategies could be applied to
promote positive results.
To prepare:
Consider
a conflict situation you witnessed or were engaged in within your practice
setting. Then, proceed as follows:
o Think
about who was involved, how it was resolved (if it was), and how it might have
been handled more effectively.
o Identify
the conflict management style(s) employed by various individuals, including
ineffective responses or no response to the situation.
o Evaluate
your personal response to this conflict.
What do
your thoughts and actions in this and other conflict situations reveal about
your typical approach to conflict?
By Day 3
Post a description of how you handled or avoided a conflict,
as well as the results of your approach. Explain how would you respond to this
conflict today and/or what steps you would take to improve your comfort level
and skill for managing conflict in the future (including specific conflict
management strategies you would use). Explain how conflict management relates
to your effectiveness as a leader.
Read a selection of your colleagues responses.
By Day 6
Respond to at least two of your colleagues on two different
days using one or more of the following approaches:
Ask a probing
question, substantiated with additional background information, evidence or
research.
Share an
insight from having read your colleagues postings, synthesizing the
information to provide new perspectives.
Offer and
support an alternative perspective using readings from the classroom or from
your own research in the Walden Library.
Make a
suggestion based on additional evidence drawn from readings or after
synthesizing multiple postings.
?Week 11 discussion Week 11: Conflict ManagementWhat do you think of when you read or hear the word
conflict??Conflict, in itself, is a neutral
phenomenon. Yet, it is typically thought of as a negative occurrence,
particularly in organizations that rely on well-coordinated efforts to promote
patient safety and other critical outcomes.?This week,
you examine conflict as an essential, yet complicated, topic that must be
addressed in every health care organization.As a nurse leader, your preferred conflict-management
styleand how you respond to the styles of the people you work withcan have a
profound impact on your leadership effectiveness, the resolution of important
issues, and patient and staff satisfaction. As such, for this weeks
Discussion, you examine conflict management styles and assess strategies for
dealing with conflict effectively.Learning Objectives Evaluate
conflict management styles Evaluate
the impact of conflict management styles on leadership effectiveness Analyze
conflict management strategiesLearning Resources:
Note: To access this week’s required library resources, please click on
the link to the Course Readings List, found in the Course Materials section of
your Syllabus.Required ReadingsMarquis, B. L., & Huston, C. J. (2015). Leadership roles
and management functions in nursing: Theory and application (8th ed.).
Philadelphia, PA: Lippincott, Williams & Wilkins.Chapter 21, Managing Conflict ?This
chapter explores the many facets of conflict, describes what contributes to
conflict, and provides strategies for resolving conflict.CPP. (n.d.). TKI. Retrieved July 24, 2012, from
https://www.cpp.com/products/tki/index.aspxReview the sample report and other items on the
Thomas-Kilmann website. You may consider completing this assessment to better
understand your conflict management style.Eagar, S. C., Cowin, L. S., Gregory, L., & Firtko, A.
(2010). Scope of practice conflict in nursing: A new war or just the same
battle? Contemporary Nurse, 36(1/2), 8695.Retrieved from the Walden Library
databases.This article focuses on creating nursing teams as rapid
change occurs within health care. The authors state that for a team to successfully
handle conflict, there have to be clear boundaries, minimal confusion, and
maximum communication.Johansen, M. L. (2012). Performance potential. Keeping the
peace: Conflict management strategies for nurse managers. Nursing Management,
43(2), 5054.Retrieved from the Walden Library databases.”Handling conflicts in an efficient and effective
manner results in improved quality, patient safety, and staff morale, and
limits work stress for the caregiver,” (p. 50). This article presents
strategies for managing conflict. Review the methods suggested and consider how
you might be able to apply them in the workplace.Williams, S. (n.d.). Understanding conflict and conflict
management. Retrieved from
http://www.wright.edu/~scott.williams/LeaderLetter/conflict.htmThis short editorial delineates the major points of conflict
resolution.Discussion: Conflict Management StylesIn Week 10, you considered how ethical, moral, and legal
dilemmas can provoke internal conflict when a nurses values are not in alignment
with the apparent demands of a situation or with others values, as well as
external conflict that can arise as these dynamics are played out. Of course,
conflict can also emerge through seemingly simple issues of little
consequencelittle consequence, that is, except when they are not properly
managed.Nurse leaders need to be familiar with conflict management
styles and the impact these styles can have on interpersonal dynamics, and,
ultimately, patient care. For this Discussion, you evaluate a situation marked
by conflict and consider how conflict management strategies could be applied to
promote positive results.To prepare: Consider
a conflict situation you witnessed or were engaged in within your practice
setting. Then, proceed as follows: o Think
about who was involved, how it was resolved (if it was), and how it might have
been handled more effectively.o Identify
the conflict management style(s) employed by various individuals, including
ineffective responses or no response to the situation.o Evaluate
your personal response to this conflict. What do
your thoughts and actions in this and other conflict situations reveal about
your typical approach to conflict?By Day 3Post a description of how you handled or avoided a conflict,
as well as the results of your approach. Explain how would you respond to this
conflict today and/or what steps you would take to improve your comfort level
and skill for managing conflict in the future (including specific conflict
management strategies you would use). Explain how conflict management relates
to your effectiveness as a leader.Read a selection of your colleagues responses.By Day 6Respond to at least two of your colleagues on two different
days using one or more of the following approaches: Ask a probing
question, substantiated with additional background information, evidence or
research. Share an
insight from having read your colleagues postings, synthesizing the
information to provide new perspectives. Offer and
support an alternative perspective using readings from the classroom or from
your own research in the Walden Library. Make a
suggestion based on additional evidence drawn from readings or after
synthesizing multiple postings.?

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